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We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.
Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.
If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.
If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com
We have the possibility to change the order and correct the address BEFORE the order is shipped.
If a change is necessary please contact us and we will do our best to help you.
We do our best to ensure that you receive your order as fast as possible.
We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.
The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.
For US orders:
Standard Shipping: 5-9 business days
Express Shipping: 2-3 business days
For international orders:
Standard Shipping as following estimated days:
Australia 6 – 10 business days
Austria 7 – 10 business days
Belgium 7 – 13 business days
Cambodia 5 – 10 business days
Canada 5 – 9 business days
China 6 – 13 business days
Denmark 15 – 24 business days
Finland 8 – 13 business days
France 6 – 11 business days
Germany 5 – 9 business days
Greece 15 – 28 business days
Hong Kong 1 – 2 business days
India 6 – 13 business days
Indonesia 6 – 13 business days
Ireland 10 – 12 business days
Italy 10 – 14 business days
Japan 7 – 10 business days
Korea 6 – 10 business days
Malaysia 6 – 12 business days
Mexico 6 – 14 business days
Netherlands 6 – 13 business days
New Zealand 5 – 11 business days
Norway 7 – 13 business days
Others 15 – 30 business days
Philippines 6 – 9 business days
Singapore 6 – 12 business days
Spain 7 – 13 business days
Switzerland 6 – 10 business days
Taiwan 4 – 8 business days
Thailand 6 – 14 business days
U.A.E. 7 – 15 business days (Local Post Office)
United Kingdom 6 – 11 business days
Express Shipping: 1-3 business days
Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
Free shipping on all orders over US$35. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.
We provide worldwide shipping service.
We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.
Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.
If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.
If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com
We have the possibility to change the order and correct the address BEFORE the order is shipped.
If a change is necessary please contact us and we will do our best to help you.
We do our best to ensure that you receive your order as fast as possible.
We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.
The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.
For US orders:
Standard Shipping: 5-9 business days
Express Shipping: 2-3 business days
For international orders:
Standard Shipping as following estimated days:
Australia 6 – 10 business days
Austria 7 – 10 business days
Belgium 7 – 13 business days
Cambodia 5 – 10 business days
Canada 5 – 9 business days
China 6 – 13 business days
Denmark 15 – 24 business days
Finland 8 – 13 business days
France 6 – 11 business days
Germany 5 – 9 business days
Greece 15 – 28 business days
Hong Kong 1 – 2 business days
India 6 – 13 business days
Indonesia 6 – 13 business days
Ireland 10 – 12 business days
Italy 10 – 14 business days
Japan 7 – 10 business days
Korea 6 – 10 business days
Malaysia 6 – 12 business days
Mexico 6 – 14 business days
Netherlands 6 – 13 business days
New Zealand 5 – 11 business days
Norway 7 – 13 business days
Others 15 – 30 business days
Philippines 6 – 9 business days
Singapore 6 – 12 business days
Spain 7 – 13 business days
Switzerland 6 – 10 business days
Taiwan 4 – 8 business days
Thailand 6 – 14 business days
U.A.E. 7 – 15 business days (Local Post Office)
United Kingdom 6 – 11 business days
Express Shipping: 1-3 business days
Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.
We provide worldwide shipping service.
We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.
Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.
If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.
If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com
We have the possibility to change the order and correct the address BEFORE the order is shipped.
If a change is necessary please contact us and we will do our best to help you.
We do our best to ensure that you receive your order as fast as possible.
We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.
The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.
For US orders:
Standard Shipping: 5-9 business days
Express Shipping: 2-3 business days
For international orders:
Standard Shipping as following estimated days:
Australia 6 – 10 business days
Austria 7 – 10 business days
Belgium 7 – 13 business days
Cambodia 5 – 10 business days
Canada 5 – 9 business days
China 6 – 13 business days
Denmark 15 – 24 business days
Finland 8 – 13 business days
France 6 – 11 business days
Germany 5 – 9 business days
Greece 15 – 28 business days
Hong Kong 1 – 2 business days
India 6 – 13 business days
Indonesia 6 – 13 business days
Ireland 10 – 12 business days
Italy 10 – 14 business days
Japan 7 – 10 business days
Korea 6 – 10 business days
Malaysia 6 – 12 business days
Mexico 6 – 14 business days
Netherlands 6 – 13 business days
New Zealand 5 – 11 business days
Norway 7 – 13 business days
Others 15 – 30 business days
Philippines 6 – 9 business days
Singapore 6 – 12 business days
Spain 7 – 13 business days
Switzerland 6 – 10 business days
Taiwan 4 – 8 business days
Thailand 6 – 14 business days
U.A.E. 7 – 15 business days (Local Post Office)
United Kingdom 6 – 11 business days
Express Shipping: 1-3 business days
Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.
We provide worldwide shipping service.
We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.
Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.
If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.
If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com
We have the possibility to change the order and correct the address BEFORE the order is shipped.
If a change is necessary please contact us and we will do our best to help you.
We do our best to ensure that you receive your order as fast as possible.
We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.
The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.
For US orders:
Standard Shipping: 5-9 business days
Express Shipping: 2-3 business days
For international orders:
Standard Shipping as following estimated days:
Australia 6 – 10 business days
Austria 7 – 10 business days
Belgium 7 – 13 business days
Cambodia 5 – 10 business days
Canada 5 – 9 business days
China 6 – 13 business days
Denmark 15 – 24 business days
Finland 8 – 13 business days
France 6 – 11 business days
Germany 5 – 9 business days
Greece 15 – 28 business days
Hong Kong 1 – 2 business days
India 6 – 13 business days
Indonesia 6 – 13 business days
Ireland 10 – 12 business days
Italy 10 – 14 business days
Japan 7 – 10 business days
Korea 6 – 10 business days
Malaysia 6 – 12 business days
Mexico 6 – 14 business days
Netherlands 6 – 13 business days
New Zealand 5 – 11 business days
Norway 7 – 13 business days
Others 15 – 30 business days
Philippines 6 – 9 business days
Singapore 6 – 12 business days
Spain 7 – 13 business days
Switzerland 6 – 10 business days
Taiwan 4 – 8 business days
Thailand 6 – 14 business days
U.A.E. 7 – 15 business days (Local Post Office)
United Kingdom 6 – 11 business days
Express Shipping: 1-3 business days
Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.
We provide worldwide shipping service.
We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.
Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.
If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.
If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com
We have the possibility to change the order and correct the address BEFORE the order is shipped.
If a change is necessary please contact us and we will do our best to help you.
We do our best to ensure that you receive your order as fast as possible.
We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.
The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.
For US orders:
Standard Shipping: 5-9 business days
Express Shipping: 2-3 business days
For international orders:
Standard Shipping as following estimated days:
Australia 6 – 10 business days
Austria 7 – 10 business days
Belgium 7 – 13 business days
Cambodia 5 – 10 business days
Canada 5 – 9 business days
China 6 – 13 business days
Denmark 15 – 24 business days
Finland 8 – 13 business days
France 6 – 11 business days
Germany 5 – 9 business days
Greece 15 – 28 business days
Hong Kong 1 – 2 business days
India 6 – 13 business days
Indonesia 6 – 13 business days
Ireland 10 – 12 business days
Italy 10 – 14 business days
Japan 7 – 10 business days
Korea 6 – 10 business days
Malaysia 6 – 12 business days
Mexico 6 – 14 business days
Netherlands 6 – 13 business days
New Zealand 5 – 11 business days
Norway 7 – 13 business days
Others 15 – 30 business days
Philippines 6 – 9 business days
Singapore 6 – 12 business days
Spain 7 – 13 business days
Switzerland 6 – 10 business days
Taiwan 4 – 8 business days
Thailand 6 – 14 business days
U.A.E. 7 – 15 business days (Local Post Office)
United Kingdom 6 – 11 business days
Express Shipping: 1-3 business days
Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.
We provide worldwide shipping service.
We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.
Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.
If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.
Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.
If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com
We have the possibility to change the order and correct the address BEFORE the order is shipped.
If a change is necessary please contact us and we will do our best to help you.
We do our best to ensure that you receive your order as fast as possible.
We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.
The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.
For US orders:
Standard Shipping: 5-9 business days
Express Shipping: 2-3 business days
For international orders:
Standard Shipping as following estimated days:
Australia 6 – 10 business days
Austria 7 – 10 business days
Belgium 7 – 13 business days
Cambodia 5 – 10 business days
Canada 5 – 9 business days
China 6 – 13 business days
Denmark 15 – 24 business days
Finland 8 – 13 business days
France 6 – 11 business days
Germany 5 – 9 business days
Greece 15 – 28 business days
Hong Kong 1 – 2 business days
India 6 – 13 business days
Indonesia 6 – 13 business days
Ireland 10 – 12 business days
Italy 10 – 14 business days
Japan 7 – 10 business days
Korea 6 – 10 business days
Malaysia 6 – 12 business days
Mexico 6 – 14 business days
Netherlands 6 – 13 business days
New Zealand 5 – 11 business days
Norway 7 – 13 business days
Others 15 – 30 business days
Philippines 6 – 9 business days
Singapore 6 – 12 business days
Spain 7 – 13 business days
Switzerland 6 – 10 business days
Taiwan 4 – 8 business days
Thailand 6 – 14 business days
U.A.E. 7 – 15 business days (Local Post Office)
United Kingdom 6 – 11 business days
Express Shipping: 1-3 business days
Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.
We provide worldwide shipping service.
You have the right to return all products you have bought from www.hanogram.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.
When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
We do not take responsibility for any items lost during the return shipping.
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product, just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We will do everything we can to correct our mistake.
You will be provided with new products or a refund, depending on your preference.
Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.
If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:
If you have bought your Hanogram product in our online shop at www.hanogram.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to info@hanogram.com. We will then review your claim with our production team and decide how to go forward.
You have the right to return all products you have bought from www.hanogram.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.
When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
We do not take responsibility for any items lost during the return shipping.
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product, just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We will do everything we can to correct our mistake.
You will be provided with new products or a refund, depending on your preference.
Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.
If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:
If you have bought your Hanogram product in our online shop at www.hanogram.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to info@hanogram.com. We will then review your claim with our production team and decide how to go forward.
You have the right to return all products you have bought from www.hanogram.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.
When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
We do not take responsibility for any items lost during the return shipping.
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product, just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We will do everything we can to correct our mistake.
You will be provided with new products or a refund, depending on your preference.
Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.
If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:
If you have bought your Hanogram product in our online shop at www.hanogram.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to info@hanogram.com. We will then review your claim with our production team and decide how to go forward.
Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.
If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $20 after the coupon has been applied. Still having issues? Just visit the "Contact Us" page or email us at info@hanogram.com.
If your cart is filled with only sale items, a coupon code cannot be applied to your order.
If your cart has both sale items and regular-priced styles, a coupon code can be applied.
If Hanogram is running a special sale, we’ll let you know specifically whether additional discounts can or can’t be used.
Unfortunately, only one coupon code may be used per order at this time. If you have questions about how to redeem a coupon code, just see above question.
No big deal! Just email us to request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.
Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.
We support worldwide currencies which include USD, CAD, GBP , AUD, AFN, ARS, BRL, CNY, INR, IDR, JPY, MYR, EUR & HKD etc. All our product are priced in US dollar in the checkout page.
Hanogram is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Some countries may require import tax, duties or related Customs fees. These charges are determined and charged by the Customs office of the destination country. For further information about the Customs fee, please contact your local Customs office directly.
Hanogram is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Hanogram does not have any control over such circumstances and may unfortuantely lead to a delay.
Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.
If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $20 after the coupon has been applied. Still having issues? Just visit the "Contact Us" page or email us at info@hanogram.com.
If your cart is filled with only sale items, a coupon code cannot be applied to your order.
If your cart has both sale items and regular-priced styles, a coupon code can be applied.
If Hanogram is running a special sale, we’ll let you know specifically whether additional discounts can or can’t be used.
Unfortunately, only one coupon code may be used per order at this time. If you have questions about how to redeem a coupon code, just see above question.
No big deal! Just email us to request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.
Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.
We support worldwide currencies which include USD, CAD, GBP , AUD, AFN, ARS, BRL, CNY, INR, IDR, JPY, MYR, EUR & HKD etc. All our product are priced in US dollar in the checkout page.
Hanogram is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Some countries may require import tax, duties or related Customs fees. These charges are determined and charged by the Customs office of the destination country. For further information about the Customs fee, please contact your local Customs office directly.
Hanogram is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Hanogram does not have any control over such circumstances and may unfortuantely lead to a delay.
Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.
If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $20 after the coupon has been applied. Still having issues? Just visit the "Contact Us" page or email us at info@hanogram.com.
If your cart is filled with only sale items, a coupon code cannot be applied to your order.
If your cart has both sale items and regular-priced styles, a coupon code can be applied.
If Hanogram is running a special sale, we’ll let you know specifically whether additional discounts can or can’t be used.
Unfortunately, only one coupon code may be used per order at this time. If you have questions about how to redeem a coupon code, just see above question.
No big deal! Just email us to request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.
Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.
We support worldwide currencies which include USD, CAD, GBP , AUD, AFN, ARS, BRL, CNY, INR, IDR, JPY, MYR, EUR & HKD etc. All our product are priced in US dollar in the checkout page.
Hanogram is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Some countries may require import tax, duties or related Customs fees. These charges are determined and charged by the Customs office of the destination country. For further information about the Customs fee, please contact your local Customs office directly.
Hanogram is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Hanogram does not have any control over such circumstances and may unfortuantely lead to a delay.
Want to make some changes to your Monthly Club subscription? Just log into your hanogram.com account with the email address used for your subscription, then click “Manage Subscription” in your account settings. The all of your subscriptions will load on your subscription page. It will allow you to:
You can make changes to your detail at any time, but make sure to update them before the 7th of the month if it has changed.
Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Change product variant"
Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Update payment information" / "Edit" Under shipping address.
Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to do this before the 7th of the month, when all Monthly Club orders are processed. You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your hanogram.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with a solution.
Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:
To put it simply, it’s the most amazing subscription box on the planet, where we’ll deliver limited edition custom phone cases right to your door for just $19.99/month. Oh, and shipping is always free on International orders!
Want to make some changes to your Monthly Club subscription? Just log into your hanogram.com account with the email address used for your subscription, then click “Manage Subscription” in your account settings. The all of your subscriptions will load on your subscription page. It will allow you to:
You can make changes to your detail at any time, but make sure to update them before the 7th of the month if it has changed.
Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Change product variant"
Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Update payment information" / "Edit" Under shipping address.
Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to do this before the 7th of the month, when all Monthly Club orders are processed. You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your hanogram.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with a solution.
Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:
To put it simply, it’s the most amazing subscription box on the planet, where we’ll deliver limited edition custom phone cases right to your door for just $19.99/month. Oh, and shipping is always free on International orders!
Want to make some changes to your Monthly Club subscription? Just log into your hanogram.com account with the email address used for your subscription, then click “Manage Subscription” in your account settings. The all of your subscriptions will load on your subscription page. It will allow you to:
You can make changes to your detail at any time, but make sure to update them before the 7th of the month if it has changed.
Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Change product variant"
Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Update payment information" / "Edit" Under shipping address.
Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to do this before the 7th of the month, when all Monthly Club orders are processed. You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your hanogram.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with a solution.
Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:
To put it simply, it’s the most amazing subscription box on the planet, where we’ll deliver limited edition custom phone cases right to your door for just $19.99/month. Oh, and shipping is always free on International orders!
We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
We operate Monday to Friday from 9:30 am - 6:30 pm (Hong Kong Time UTC +8 )
We are off on Saturdays, Sundays, public holidays and national holidays.
Customer Support: info@hanogram.com
Press: pr@hanogram.com
Affiliate Program: affiliate@hanogram.com
Jobs Vacancy: hr@hanogram.com
We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
We operate Monday to Friday from 9:30 am - 6:30 pm (Hong Kong Time UTC +8 )
We are off on Saturdays, Sundays, public holidays and national holidays.
Customer Support: info@hanogram.com
Press: pr@hanogram.com
Affiliate Program: affiliate@hanogram.com
Jobs Vacancy: hr@hanogram.com
We’re here to help! You can email us directly at info@hanogram.com, or live chat us.
We operate Monday to Friday from 9:30 am - 6:30 pm (Hong Kong Time UTC +8 )
We are off on Saturdays, Sundays, public holidays and national holidays.
Customer Support: info@hanogram.com
Press: pr@hanogram.com
Affiliate Program: affiliate@hanogram.com
Jobs Vacancy: hr@hanogram.com
info@hanogram.com
info@hanogram.com
info@hanogram.com
info@hanogram.com
