This Privacy Policy describes how Hanogram ("we", "us", or "our") collects, uses, and shares your personal information when you visit, browse, make a purchase from, or otherwise interact with www.hanogram.com (the "Site"), or when you contact us for customer support.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Information you provide directly to us, such as your name, email address, phone number, shipping address, billing address, order details, personalization details, and any information you provide when contacting customer support or subscribing to our newsletter.
  • Order and transaction information, such as items purchased, order value, payment status, shipping method, and refund or return information.
  • Account and communication information, such as your email preferences, messages you send us, customer service requests, survey responses, reviews, and other correspondence.
  • Device and usage information, such as your IP address, browser type, device type, time zone, pages viewed, products viewed, referring websites, and how you interact with the Site.
  • Marketing and advertising information, such as whether you open marketing emails, click on ads, or interact with our campaigns on third-party platforms.

2. How We Collect Information

We collect personal information in a number of ways, including when you:

  • visit or browse our Site;
  • place an order or attempt to place an order;
  • subscribe to our newsletter or marketing communications;
  • contact us by email or through our customer support channels;
  • participate in promotions, surveys, or other campaigns; and
  • interact with cookies, pixels, analytics tools, and similar technologies on our Site.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • to operate, maintain, and improve our Site and services;
  • to process and fulfill your orders, including payment processing, order confirmation, shipping, and delivery;
  • to provide personalized products or services requested by you;
  • to communicate with you about your order, account, or customer service requests;
  • to send marketing emails, promotional messages, and product updates where permitted by law or where you have opted in;
  • to prevent fraud, abuse, chargebacks, unauthorized transactions, and other harmful activity;
  • to analyze Site performance, customer behavior, and business operations;
  • to comply with legal obligations and enforce our Terms of Service or other policies.

4. Sharing Your Personal Information

We do not sell your personal information in the ordinary course of our business. However, we may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

  • e-commerce platform providers, such as Shopify, to power and manage our online store;
  • payment processors, to process payments securely;
  • shipping and logistics providers, to fulfill and deliver your orders;
  • marketing, analytics, and advertising partners, to measure performance and show relevant promotions;
  • customer support and communications providers, to assist us in responding to inquiries and managing customer relationships;
  • professional advisors or legal authorities, where required to comply with law, regulation, legal process, or to protect our rights.

These third parties are only given access to the information reasonably necessary for them to perform services on our behalf, subject to applicable legal requirements.

5. Cookies and Similar Technologies

Our Site uses cookies, pixels, tags, and similar technologies to support core site functionality, remember your preferences, analyze traffic, improve performance, and help us deliver advertising and marketing.

These technologies may be used to:

  • keep the Site functioning properly;
  • remember your shopping cart and preferences;
  • understand how visitors use the Site;
  • measure the effectiveness of our marketing campaigns; and
  • show you more relevant advertising on third-party platforms.

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

6. Email Marketing and Opt-Out

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send you updates about products, launches, offers, and other marketing content.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us at info@hanogram.com.

Even if you opt out of marketing messages, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or customer support replies.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, provide customer support, maintain business and tax records, resolve disputes, enforce our agreements, and comply with legal obligations.

8. Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or restriction of the use of your personal information, or to object to certain processing activities.

You may also request that we update or delete certain information we hold about you, subject to applicable legal and operational requirements.

To make a privacy-related request, please contact us at info@hanogram.com.

10. International Transfers

Because we operate online and may work with service providers in different countries, your personal information may be transferred to, stored in, or processed outside your country or region. Where required, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws.

11. Children's Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information where required.

12. Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing them with your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Site functionality, legal requirements, or for other operational reasons. Any updates will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy, or if you would like to make a request regarding your personal information, please contact us:

Email: info@hanogram.com

Effective Date: March 24, 2026